How to Solve Unidentified Network & No Internet In Windows

3 min read

The internet is great, but what about when the internet doesn’t actually work? In most cases, a little bit of troubleshooting should help fix any unidentified network errors or no internet in Windows. 

With this step by step guide, you’ll be able to take all of the necessary steps to fix your internet so that you can get back online as soon as possible.

There are various causes for internet problems on Windows, so you’ll need to try each step until you find a solution.

Test The Internet

You should first test whether your internet is actually working or not. It’s a great starting point to ensure it’s not a problem related to a specific website or app. Open your browser and visit https://www.google.com/. If the page loads, your internet is working fine but other websites you are accessing may be temporarily down.

If the page doesn’t load, or it says you’re not connected to the internet, it’s time to start troubleshooting.

Resolve Issues With Your Router Or Modem

If you know your internet isn’t working, you should verify that there aren’t any issues with your router or modem. Every networking device will work slightly differently, so we can only offer a rough guide for these steps. You may need to check your router or modem manual for specific details.

Switching off your router or modem and switching it back on is a great start. Wait a few minutes for everything to come back online. Visit https://www.google.com/ to see if this resolves the unidentified network or no internet issue. If not, continue with the steps below.

If You Are Using a Wired Connection: 

  1. Check that the ethernet cable is connected to your PC correctly.
  2. Check that the same ethernet cable is connected to your router or modem.
  3. Ensure there’s no damage to the cable.
  4. Make sure all cables are secure in your router. Sometimes a loose cable is all it takes to lose internet access.
  5. Ensure the cable for your modem or router is connected securely to the port on your wall.
  6. If you’re using a wireless access point, powerline adapter, or other networking equipment, ensure the connections are working and correct.

If You Are Using a Wireless Connection:

  1. Check the WiFi light on your router is turned on. If not, wait or call your ISP for assistance.
  2. Click the arrow on the task bar and select the networking option to attempt to reconnect to your network.
  3. If available, re-enter your WiFi password correctly.

After following these steps, attempt to visit Google again from your browser. If the connection still isn’t working, follow the next steps.

Update Your Network Card Driver

Windows 10 is great at automatically finding and installing the right drivers for your hardware. So if there is a potential driver problem, follow the steps below.

  1. Open the Start menu and search for Device Manager.
  2. Open Device Manager.
  3. Click the arrow on the Network adapters option.
  4. Right click your network adapter.
  5. Click Update Driver.
  6. Click Search automatically for updated driver software.
  7. Wait for the driver installation process to finish.

Next, try to visit Google in your browser again. Hopefully your internet will now work.

Don’t know which network adapter is the right one? Follow the steps below to find out.

  1. Open the Start Menu.
  2. Type CMD and click on Command Prompt.
  3. Type ipconfig /all and press enter.

You’ll see a number of results. There should be a single Ethernet or WiFi adapter, that will correspond with a name found in the device manager. Other results will most likely be for virtual ethernet devices like VPNs. 

Disable Virtual Ethernet Devices

If you haven’t found a solution yet and are still receiving errors about an unidentified network or have no internet, you should try to remove any virtual ethernet drivers on your PC as these can cause major issues with how your PC connects to the internet. A virtual ethernet driver could be anything from a VPN to software designed to improve ping or packet loss.

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